Mont Rouge Olive Estate Terms & Conditions

Mont Rouge Olive Estate Online Store Terms of Use

Detailed description of goods and/or services
Assegaay Bosch Ranch (Pty) Ltd trading as Mont Rouge Olive Estate is a business in the agricultural industry that produce extra virgin olive oil, natural fermented olives and dried olives.

Delivery policy

Subject to availability and receipt of payment, requests will be processed by Parcel Ninja. The Parcelninja Courier LiveQuote™ is a multi-courier integrated system. By partnering and integrating with the best couriers they are able to offer our customers the cheapest delivery rates in real-time on checkout, instantly.

Export restriction

The offering on this website is available to South African clients only. For any international orders please send an email to hanna@montrougeolives.com to receive a quote that will include delivery costs outside South Africa.

Return and Refunds policy

When you receive your item, you must check it as soon as possible following receipt and always before use.
Please ensure that a returns authorisation number is obtained before attempting to return any items to us.

Wrong Item Received

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged Or Faulty Items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

Our Returns Policy for faulty items upholds your statutory rights.

Item Not Received

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched.

Cost Of Returning Items

Please note that we can only refund the costs for returning an item where:
we sent you the wrong item, or the item is damaged or faulty. We will not refund costs for items found to be in good order. Costs of sending the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Customer Privacy policy

We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Payment options accepted
Payment may be made via Visa, MasterCard or by bank transfer into the Assegaay Bosch Ranch (Pty) Ltd bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Assegaay Bosch Ranch (Pty) Ltd via Payfast. PayFast is a PCI DSS Level 1 Service Provider so you can have peace of mind that your banking details are secure

Users may go to https://www.payfast.co.za to view their security certificate and security policy.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Country of domicile

This website is governed by the laws of South Africa and Assegaay Bosch Ranch (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Assegaay Bosch Ranch (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Assegaay Bosch Ranch (Pty) Ltd based in South Africa trading as Mont Rouge Olive Estate and with registration number 1999/005297/07 and it’s Directors.

Assegaay Bosch Ranch contact details

Company Physical Address:
Assegaay Bosch Ranch (Pty) Ltd t/a Mont Rouge Olive Estate
Farm 216/4
Vanwyksdorp, 6690
Email: hanna@montrougeolives.com
Telephone: +27 82 854 9314 / 82 789 6199

Our orchards consist of Mission, Frantoio, Kalamata, Leccino, Coratina, Manzanilla, Favoloza and Nocellara cultivars.

Do NOT follow this link or you will be banned from the site!