Mont Rouge Olive Estate Terms & Conditions

Mont Rouge Olive Estate Online Store Terms of Use

Detailed Description of Goods and/or Services

Willow Creek Products (Pty) Ltd trading as Mont Rouge Olive Estate is a business in the agricultural industry that produces extra virgin olive oil, natural fermented olives, dried olives, and other olive-related products.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2 working days, and delivery confirmed by way of email with a booking number. Delivery will be done by the use of a courier service (Right-Side Up Distribution), or the local postal service. Delivery lead time: 2-7 working days.

Export Restriction

The offering on this website is available to South African clients only. For any international orders please send an email to info@willowcreek.co.za to receive a quote that will include delivery costs outside South Africa.

Return and Refunds Policy

The provision of goods and services by Willow Creek Products (Pty) Ltd trading as Mont Rouge Olive Estate is subject to availability. In cases of unavailability, Willow Creek Products (Pty) Ltd trading as Mont Rouge Olive Estate will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) by emailing us on info@willowcreek.co.za.

We will require the following information to assess where in the delivery process the damage may have occurred:

  • Photograph of the outer box (including whether it has a Fragile sticker or not);
  • Photograph of the inside of the box, including the inner packaging;
  • Photograph of the damaged item.

If necessary we will arrange collection of the product from you at no charge.

Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:

  • Replace the product (if available); or
  • Issue a refund voucher for the purchase price of the product or
  • Issue a refund (using the same method of payment you originally used for the purchase).

Please note that a refund is not available if the item was received as a gift.

Customer Privacy Policy

Willow Creek Products (Pty) Ltd trading as Mont Rouge Olive Estate shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment Options Accepted

Payment may be made via Visa, MasterCard, or by bank transfer into the Willow Creek Products (Pty) Ltd bank account, the details of which will be provided on request.

Card Acquiring and Security

Card transactions will be acquired for Willow Creek Products (Pty) Ltd via PayGate Plus who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate Plus uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3). No card details are stored on the website.

Users may go to https://www.paygate.co.za/ to view their security certificate and security policy.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Country of Domicile

This website is governed by the laws of South Africa and Willow Creek Products (Pty) Ltd chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Willow Creek Products (Pty) Ltd trading as Mont Rouge Olive Estate physical address: Farm Nr RE/809, Nuy Road Nuy Valley, Worcester 6851, Western Cape, South Africa.

Variation

Willow Creek Products (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Willow Creek Products (Pty) Ltd based in South Africa with registration number 2002/007071/07 and its Directors.

Willow Creek Products (Pty) Ltd Contact Details

Willow Creek Products (Pty) Ltd trading as Mont Rouge Olive Estate.

Company Physical Address:

Willow Creek Olive Estate
Farm Nr RE/809
Nuy Road Nuy Valley, Worcester, 6851
Western Cape
South Africa

Email: info@willowcreek.co.za

Telephone: +27 23 342 5793

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